An AI receptionist works for an immigration law firm when it does three things on the first call: answers in whichever language the caller is already speaking, recognizes the difference between a detention emergency and a routine case-status check, and hands the attorney a clean English summary. Language is the whole game. In Reflekt's own secret-shopper tests of law firm phone lines, Spanish-speaking callers reached a human 47% of the time, against 63% for English callers, and 39% of Spanish calls reached nobody at all.
AI Intake for Immigration Law Firms: Spanish-First Calls, Detention Emergencies and Case Status
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