Defense firms · Employment Defense
AI intake and reception built for employment defense firms
An HR director with an agency charge, a general counsel with a wage-and-hour demand, an EPLI adjuster assigning a suit. Reflekt Legal answers each one, captures the charge and deadline facts, and routes to the attorney who knows that client.
The problem
Employer clients call when something has already gone wrong
Employment defense work arrives as a charge, a demand letter, a complaint, or an investigator on the line. The client is stressed, the response window is set, and the firm's first impression is whoever answers the phone.
Charges and complaints carry response deadlines
An agency charge, a wage-and-hour class complaint, or a demand letter arrives with a date attached. The employer usually calls the firm the day it lands, and a missed call is lost response time.
Every client has a preferred attorney
Employer clients build a relationship with one partner. When they call the main line and get a general mailbox instead of that attorney or their team, the relationship weakens.
Employees, investigators, and opposing counsel call the same number
A terminated employee looking for the company, an agency investigator, or plaintiff's counsel can all reach your front desk. Each needs a different, careful response, and none should reach the wrong person.
Captured at intake
What's captured on a new employment matter
The AI receptionist follows your firm's new-matter script for employer clients and EPLI assignments and records what the handling attorney needs to calendar the response.
Employer and contact
Company name, the caller's role (HR, general counsel, owner), whether the company is an existing client, and the EPLI carrier and adjuster if the matter is a carrier assignment.
The charge, demand, or complaint
Type of matter (agency charge, demand letter, single-plaintiff suit, class or collective action, wage-and-hour audit), the agency or court, and the date received.
Response deadline and status
The date a position statement, answer, or response is due, whether the employer has already responded or communicated with the employee, and whether an investigator has made contact.
Parties for the conflict check
The employee or employees named, their counsel if known, and related entities, so a conflict check can run before the matter is opened.
How it works
How an employment defense firm's calls are handled
Employers, carriers, employees, investigators, and opposing counsel each get the treatment your firm defines. The receptionist identifies the caller and follows the path.
Step 01
Answer at every hour
Employers call when they open the mail, including early mornings and evenings. Every caller reaches a professional answer instead of voicemail.
Step 02
Screen conflicts before the matter opens
Named employees, related entities, and opposing counsel are checked against your conflict rules before the file is accepted.
Step 03
Route to the handling attorney
Calls from an existing employer client go to the partner or team that handles that client, with a live transfer when they are free and a structured message when they are not.
Step 04
Write the summary into the matter
Every call ends as a structured summary in your case management system, so the handling attorney sees what the employer, adjuster, or investigator said before returning the call.
More defense practices
The same call discipline across every defense practice
Every defense practice shares the same needs: acknowledge the assignment, screen the conflict, reach the handling attorney, and record the call in the file.
Workers' Comp Defense
Takes new assignments from carriers and employers and routes every call to the handling attorney.
Insurance Defense
Captures claim number, coverage, and complaint dates, and routes carriers to the assigned attorney.
Subrogation
Takes recovery referrals with loss, tortfeasor, and paid-amount facts, and routes to the team.
Criminal Defense
Structured 30 to 50 question interviews capture critical details, and qualified matters are escalated immediately.
FAQ
Employment Defense reception and intake questions, answered
How does it handle a call from an employee about one of your clients?
Can it take an EPLI carrier assignment?
Does it work for firms that also advise employers proactively?
Which case management systems does it write into?
Looking at the bigger picture?
Every employer answered. Every deadline captured on the first call.
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