Reflekt Legal

Intake ROI Calculator

What do unanswered calls cost your firm?

Enter your call volume, your sign rate, and your average fee. The calculator estimates the cases slipping through voicemail every month, and what it costs to answer every one instead.

Your firm's numbers

150

Inbound calls from prospective clients, not existing clients or vendors.

60%

Voicemail, hold abandonment, after hours. Clio's secret-shopper study found only 40% of firms answered the phone, so 60% is the default.

20%

Your own intake-to-signed-case rate. Use your CMS number if you have it.

$8,000

Your firm’s average fee, not the settlement amount.

$4,500

Salary, payroll taxes and benefits for one receptionist or intake coordinator, per month.

Every month

Calls that never reach a person

90

out of 150 new-client calls

Cases you would have signed at your current rate

18

Attorney fees those cases represent

$144,000

$1,728,000 per year

Reflekt Legal plan that answers all 150 calls, 24/7

Base · $500 / month

$4,000 less per month than one intake hire, with no gap on nights and weekends.

Estimates only. Results are arithmetic on the numbers you enter and do not represent a guarantee of case volume or revenue. The default unanswered-call rate is drawn from Clio's secret-shopper study of 500 US law firms, which found 40% answered the phone. Plan prices mirror the published pricing page.

How the math works

Four inputs, no hidden assumptions

The calculator shows the size of the gap that unanswered calls create, using your own numbers. It does not assume any improvement in your sign rate.

1

Missed calls

New-client calls per month multiplied by the share that go unanswered.

2

Cases lost

Missed calls multiplied by the rate at which you sign the leads you do reach.

3

Fees at risk

Cases lost multiplied by your average attorney fee per signed case, shown monthly and annually.

4

Cost to answer everything

The published Reflekt Legal tier whose monthly call allowance covers your volume, set against the cost of one intake hire.

Where the gap comes from

Personal injury leads are lost in three places

Each one is a place Reflekt Legal answers or calls back automatically.

After hours and weekends

Collisions and falls happen around the clock. A firm that answers nine to five is closed for most of the hours injuries occur.

See After-Hours Answering

Web forms and ads nobody calls back fast

Hennessey Digital puts the industry median response to an online lead at 13 minutes, with 26% of firms never responding at all.

See AI Lead Follow-Up

Hold queues and voicemail during the day

When every intake coordinator is on a call, the next caller waits or leaves a message. Martindale-Avvo finds 80% of legal consumers move on within 48 hours.

See AI Legal Receptionist

Frequently asked questions

It multiplies your monthly new-client calls by the share that go unanswered to estimate missed leads, then applies your own lead-to-signed-case rate and average fee to estimate the cases and fee revenue those missed calls represent. It then shows the Reflekt Legal plan that covers your call volume so you can compare the cost of answering every call with the cost of missing them.
Clio’s secret-shopper study of 500 US law firms found that only 40% answered the phone. The calculator defaults to the remaining 60% as the share of calls that go unanswered. Change it to your firm’s own number if you track it.
No. Every result is arithmetic on the numbers you enter. Reflekt Legal does not assert a conversion-rate improvement on this page. The calculator is meant to show the size of the gap unanswered calls create, using your firm’s own assumptions.
Most firms use it to answer every call around the clock and run the first structured interview, so intake staff spend their time on qualified matters instead of the phone queue. The staffing comparison shows what one hire costs against the plan that covers your volume; how you use the capacity is your firm’s decision.
Published tiers are Free Solo at $0 per month for up to 30 calls, Base at $500 per month for 250 calls, and Growth at $1,000 per month for 500 calls. Enterprise is custom. There are no setup fees and every plan is month to month.

Stop paying for the calls you never hear

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