Practice area · Intellectual Property
AI intake and reception built for intellectual property firms
Reflekt Legal answers every caller, captures the IP and the deadline, and routes to the right attorney.
The problem
IP callers bring deadlines and disclosure risk
Office actions, opposition windows, and cease-and-desist response dates are fixed. Inventors also risk their own rights by describing an invention to the wrong listener. The first call has to be careful and structured.
Office actions and oppositions have hard dates
A trademark office action, an opposition period, or a patent response deadline is set by the office. A caller who reaches voicemail may lose days they cannot get back.
Inventors should not describe the invention on a first call
Public disclosure can affect patent rights. Intake needs to capture what kind of invention and where it stands without inviting the caller to explain how it works.
Infringement calls are urgent and emotional
A brand owner who found a counterfeit, or a business that just received a demand letter, wants an attorney now. The facts they have in that call, the listing, the letter, the date, are the ones the attorney needs.
Captured at intake
What's captured on an IP intake call
The AI receptionist follows your firm's IP script, avoids inviting technical disclosure, and records what the attorney needs to open the matter.
The IP and its status
Whether the matter involves a trademark, copyright, patent, or trade secret; whether it is registered, pending, or unfiled; and the application or registration number if known.
The matter
Registration, clearance, an office action, a cease-and-desist sent or received, infringement, licensing, or a portfolio question.
Deadlines
Office action or opposition deadline, demand letter response date, product launch or publication date, or a marketplace takedown clock.
Owner and adverse parties
The owner of the IP, the caller if different, and the alleged infringer or the party who sent the demand, for the conflict check.
How it works
How an IP firm's calls are handled
Inventors, brand owners, and existing clients each get the path your firm defines, with disclosure handled carefully.
Step 01
Answer every call, at every hour
Inventors, creators, and brand owners reach a professional answer at any hour, and the receptionist identifies whether the call is a new matter or an existing portfolio.
Step 02
Qualify the matter and capture the parties
The IP type, its status, the matter, and the deadline are captured in your order without asking the caller to explain the invention, and every party is recorded for the conflict check.
Step 03
Book the consultation
Matters with an office action or response date get the earliest consultation your firm allows; the rest are booked with the attorney for that IP type.
Step 04
Write the matter into your software
The intake lands in your case management system as a matter with structured fields, and calls on existing portfolios are summarized into them.
FAQ
Intellectual Property reception and intake questions, answered
Will it let an inventor describe the invention?
Can it handle a business that just received a cease-and-desist letter?
Does it run a conflict check?
Which case management systems does it write into?
Looking at the bigger picture?
More practice areas
The same intake discipline for every kind of matter
Each practice area has its own qualification questions, deadlines, and routing. Reflekt Legal follows a script built for each one.
Bankruptcy
Captures debts, income, and the garnishment or foreclosure date, then books the consultation.
Real Estate
Handles buyers, sellers, agents, and tenants, and routes each call to the attorney on the file.
Business Law
Captures the entity, counterparty, and deadline, and routes clients to the attorney who knows them.
Civil Litigation
Captures whether a suit was filed or served and routes open-case calls to the trial team.
Elder Law
Answers families in a care crisis and books the Medicaid, guardianship, or care-planning consultation.
Administrative Law
Captures the agency, the notice or hearing date, and what is at stake, then routes the call.
General Practice
Sorts every kind of caller into the right practice area with the right questions.
Every practice area
Looking for another practice? See every practice area Reflekt Legal supports.
Every inventor and brand owner answered. Every deadline captured.
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