Practice Area · Civil Litigation
AI intake and reception built for civil litigation firms
A defendant who was just served and a plaintiff who has run out of patience call the same number. Reflekt Legal answers both, captures the dispute and the dates, and routes calls on open cases to the team trying them.
The Problem
The response date does not care who is in trial
Litigation firms are hardest to reach exactly when they are busiest. A served defendant calling during a trial week still has the same number of days to respond.
Served defendants call with the clock running
The response deadline was fixed the day the complaint was served. A voicemail left on Friday is a Monday problem with fewer days left.
Plaintiffs need to know if the case is worth taking
A contract, property, or business dispute needs facts before an attorney can say yes: the amount, the evidence, the limitations period. Unstructured intake leaves the attorney to gather it on the callback.
Court, opposing counsel, and clients interrupt trial prep
Scheduling calls from the clerk, deposition dates from opposing counsel, and anxious clients all land on attorney lines and break concentration for a message a receptionist could take.
Captured at Intake
What's captured on a litigation intake call
The AI receptionist follows your firm's script for new disputes and records what the attorney needs to evaluate the case.
The dispute
Type of matter (contract, business, property, construction, defamation, other), a short account of what happened, and the amount or relief at stake.
Where the case stands
Whether a demand has been sent or received, whether a suit has been filed, the court and case number, and the date and manner of service.
Dates and limitations
Response deadline, any hearing already set, and when the underlying events happened, so limitations questions surface early.
Parties and evidence
Every party and their counsel for the conflict check, and whether contracts, correspondence, or other documents exist.
How It Works
How a litigation firm's calls are handled
New disputes, open cases, courts, and opposing counsel each get the path your firm defines.
Step 1
Answer every call, at every hour
Served defendants, frustrated plaintiffs, clerks, and opposing counsel all reach a professional answer at any hour, including trial weeks.
See After-Hours AnsweringStep 2
Qualify the matter and capture the parties
The dispute, its status, the dates, and every party are captured in your order, so the attorney can evaluate the case from the record.
See AI Legal IntakeStep 3
Book the consultation
Matters with a response date get the earliest consultation your firm allows; the rest are booked into the litigation calendar.
See Legal Appointment SchedulingStep 4
Write the matter into your software
New matters and calls on open cases land in your case management system as structured summaries the trial team can read between hearings.
See Call Summaries & CRM SyncMore Practice Areas
The same intake discipline for every kind of matter
Each practice area has its own qualification questions, deadlines, and routing. Reflekt Legal follows a script built for each one.
Looking for another practice? See every practice area Reflekt Legal supports.
Civil Litigation reception and intake questions, answered
How does it handle a defendant who was just served?
Can it take scheduling calls from the court or opposing counsel on open cases?
Does it run a conflict check?
Which case management systems does it write into?
Looking at the bigger picture? See every practice area Reflekt Legal supports.
Every served defendant answered. Every response date captured.
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