Practice area · Civil Litigation
AI intake and reception built for civil litigation firms
A defendant who was just served and a plaintiff who has run out of patience call the same number. Reflekt Legal answers both, captures the dispute and the dates, and routes calls on open cases to the team trying them.
Captured at intake
What's captured on a litigation intake call
The AI receptionist follows your firm's script for new disputes and records what the attorney needs to evaluate the case.
The dispute
Type of matter (contract, business, property, construction, defamation, other), a short account of what happened, and the amount or relief at stake.
Where the case stands
Whether a demand has been sent or received, whether a suit has been filed, the court and case number, and the date and manner of service.
Dates and limitations
Response deadline, any hearing already set, and when the underlying events happened, so limitations questions surface early.
Parties and evidence
Every party and their counsel for the conflict check, and whether contracts, correspondence, or other documents exist.
The problem
The response date does not care who is in trial
Litigation firms are hardest to reach exactly when they are busiest. A served defendant calling during a trial week still has the same number of days to respond.
Served defendants call with the clock running
The response deadline was fixed the day the complaint was served. A voicemail left on Friday is a Monday problem with fewer days left.
Plaintiffs need to know if the case is worth taking
A contract, property, or business dispute needs facts before an attorney can say yes: the amount, the evidence, the limitations period. Unstructured intake leaves the attorney to gather it on the callback.
Court, opposing counsel, and clients interrupt trial prep
Scheduling calls from the clerk, deposition dates from opposing counsel, and anxious clients all land on attorney lines and break concentration for a message a receptionist could take.
How it works
How a litigation firm's calls are handled
New disputes, open cases, courts, and opposing counsel each get the path your firm defines.
Step 01
Answer every call, at every hour
Served defendants, frustrated plaintiffs, clerks, and opposing counsel all reach a professional answer at any hour, including trial weeks.
Step 02
Qualify the matter and capture the parties
The dispute, its status, the dates, and every party are captured in your order, so the attorney can evaluate the case from the record.
Step 03
Book the consultation
Matters with a response date get the earliest consultation your firm allows; the rest are booked into the litigation calendar.
Step 04
Write the matter into your software
New matters and calls on open cases land in your case management system as structured summaries the trial team can read between hearings.
FAQ
Civil Litigation reception and intake questions, answered
How does it handle a defendant who was just served?
Can it take scheduling calls from the court or opposing counsel on open cases?
Does it run a conflict check?
Which case management systems does it write into?
Looking at the bigger picture?
More practice areas
The same intake discipline for every kind of matter
Each practice area has its own qualification questions, deadlines, and routing. Reflekt Legal follows a script built for each one.
Bankruptcy
Captures debts, income, and the garnishment or foreclosure date, then books the consultation.
Real Estate
Handles buyers, sellers, agents, and tenants, and routes each call to the attorney on the file.
Business Law
Captures the entity, counterparty, and deadline, and routes clients to the attorney who knows them.
Elder Law
Answers families in a care crisis and books the Medicaid, guardianship, or care-planning consultation.
Intellectual Property
Captures the mark, work, or invention and the filing or infringement question.
Administrative Law
Captures the agency, the notice or hearing date, and what is at stake, then routes the call.
General Practice
Sorts every kind of caller into the right practice area with the right questions.
Every practice area
Looking for another practice? See every practice area Reflekt Legal supports.
Every served defendant answered. Every response date captured.
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