Pricing comparison

Reflekt Legal vs Ruby pricing

Ruby's published per-minute plans, what they cost at real intake length, and how flat AI-intake pricing compares.

Ruby is the most established virtual receptionist brand in the small-business market, with a strong reputation for caller experience. It is priced per minute, which changes the math for a firm whose most valuable calls are its longest.

Pricing verified September 3, 2026.

Pricing comparison

More calls. Less cost. Legal intake included.

Compare the estimated monthly cost of Ruby's virtual receptionist plans with Reflekt Legal's published flat-rate pricing.

How many calls do you receive each month?

Ruby estimated cost

~$720/mo

200 minutes · includes up to 200 mins

Reflekt Legal monthly cost

Free

Free Solo · includes up to 30 calls

You save

~$720/mo

100% less with Reflekt Legal

Reflekt Legal plans

Free Solo

Free

Up to 30 calls/mo

Base

$500/mo

250 calls/mo · $2/call over

Growth

$1,000/mo

500 calls/mo, phone payments · $2/call over

Enterprise

Custom

High volume, AI outbound calling

Included with Reflekt

Full case-specific intake on every call

CRM sync to Filevine, Lead Docket, Clio, MyCase and more

No call-length pricing penalty

Volume discounts available at higher volumes

Ruby prices as published and verified September 3, 2026. Estimates use the lowest applicable published Ruby plan, including overage where needed. Per-minute plans assume a 4-minute average call.

See full Reflekt Legal pricing

Price list

What Ruby publishes

Ruby Virtual Receptionist · Billed per minute
Plan	Minutes/month	Price
50 minutes	50 min Effective rate: $5.00/min	$250/mo
100 minutes	100 min Effective rate: $3.95/min	$395/mo
200 minutes	200 min Effective rate: $3.60/min	$720/mo
500 minutes	500 min Effective rate: $3.45/min	$1,725/mo

Ruby

Virtual Receptionist · Billed per minute

50 minutes

$250/mo

50 min

Effective rate: $5.00/min

100 minutes

$395/mo

100 min

Effective rate: $3.95/min

200 minutes

$720/mo

200 min

Effective rate: $3.60/min

500 minutes

$1,725/mo

500 min

Effective rate: $3.45/min

Billed in 60-second increments, rounded up, including after-call notes. Every tier includes 24/7 answering, bilingual handling, scheduling and intake. No setup fee.

Why the billing model matters

The billing increment is the number that matters

Ruby bills in 60-second increments, rounded up. A call lasting 1:12 bills as two minutes, and billing includes the time the receptionist spends writing after-call notes.

Personal injury and other detailed intake runs long. At a 4.5-minute average across 250 calls a month, a firm is looking at roughly 1,125 billable minutes, more than double Ruby’s largest published plan, which puts it into individually-quoted territory.

Cost at real call volume

What it costs at real volume.

The same monthly call volume priced on Reflekt Legal and on Ruby, for a solo practice and for a growing firm.

Scenario

Reflekt Legal

Flat monthly

Ruby

per minute

Solo / small firm

60 calls/month at a 4-minute average (240 billable minutes).

$500/mo

Base plan. Flat monthly price, call length never changes the cost

~$865/mo

200-minute plan plus 40 overage minutes. Overage rate not published

Growing firm

250 calls/month at a 4.5-minute average (~1,125 billable minutes).

$500/mo

Base plan. Flat monthly price, call length never changes the cost

~$3,880/mo

Above the top published tier. Blended at $3.45/min

Solo / small firm

60 calls/month at a 4-minute average (240 billable minutes).

Reflekt Legal

$500/mo

Base plan. Flat monthly price, call length never changes the cost

Ruby

~$865/mo

200-minute plan plus 40 overage minutes. Overage rate not published

Growing firm

250 calls/month at a 4.5-minute average (~1,125 billable minutes).

Reflekt Legal

$500/mo

Base plan. Flat monthly price, call length never changes the cost

Ruby

~$3,880/mo

Above the top published tier. Blended at $3.45/min

Illustrative pricing based on the figures shown. Estimated Ruby totals may vary with call duration and overage.

Predictable pricing

Know what every intake costs.

One flat monthly plan. No surprise charges when calls run long.

Feature

Reflekt Legal

Flat monthly

Ruby

per minute

Billing model

Flat monthly plan

Per minute, 60-second rounding

Cost of a 20-minute intake call

Same as any other call

~$69–$100 depending on tier

Entry price

Free (up to 30 calls); $500/mo Base

$250/mo for 50 minutes

Bilingual

Included

Setup fee

None

Scaling with volume

Flat by plan

Cost grows with minutes handled

Billing model

Reflekt Legal

Flat monthly plan

Ruby

Per minute, 60-second rounding

Cost of a 20-minute intake call

Reflekt Legal

Same as any other call

Ruby

~$69–$100 depending on tier

Entry price

Reflekt Legal

Free (up to 30 calls); $500/mo Base

Ruby

$250/mo for 50 minutes

Bilingual

Reflekt Legal

Included

Ruby

Included

Setup fee

Reflekt Legal

None

Ruby

None

Scaling with volume

Reflekt Legal

Flat by plan

Ruby

Cost grows with minutes handled

Find your fit

Which one fits the way your firm works?

Both can be a strong choice. The difference is how your firm handles calls and intake.

Ruby

Best for short calls on a bundled phone plan

Established small-business brand

A long track record and a broad customer base outside legal.

Short calls

If your average call is under two minutes, per-minute billing is efficient.

One vendor for phones and chat

Ruby can host your business number and replace your phone bill.

Best when

You run a general or transactional practice with short, routine calls.

Reflekt Legal

Best for intake that is not billed by the minute

Call length never changes the price

A 20-minute intake costs the same as a 40-second wrong number.

Intake inside your CRM

Structured case data lands in Filevine, Lead Docket, Clio, or MyCase.

Unlimited concurrency

Simultaneous calls are handled without added per-minute cost.

Best when

Your calls run long and you want a bill that does not track talk time.

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FAQ

Pricing questions, answered

How much does Ruby cost per month?

Ruby's virtual receptionist plans are $250 for 50 minutes, $395 for 100, $720 for 200, and $1,725 for 500 minutes per month. Larger volumes are quoted individually. Live chat is priced separately.

How does Ruby bill call time?

Per minute in 60-second increments, rounded up, from the moment a receptionist answers until the call ends or transfers, including after-call notes.

Is Ruby good for personal injury firms?

Ruby handles legal well, but detailed intake conversations consume minutes quickly under per-minute billing. Firms with high intake volume should model their actual average call duration against the tier rates before committing.

How does Reflekt Legal price by comparison?

Reflekt Legal bills a flat monthly plan rather than per minute: Free for up to 30 calls, $500/mo for 250 calls, $1,000/mo for 500 calls, and custom for Enterprise. A 20-minute intake costs the same as a 40-second wrong number. Calls beyond your plan are $2 each, and volume discounts apply at higher volumes.

Sources, verified September 3, 2026

Ruby plans and pricing

See what Reflekt Legal costs for a firm your size

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