Pricing comparison

Reflekt Legal vs Smith.ai pricing

What Smith.ai charges, how the legal intake add-ons stack up, and how flat-priced AI intake compares.

Smith.ai is one of the few answering services in legal that publishes its full price list, which makes it a useful benchmark. Below is what Smith.ai charges, where the add-on structure gets expensive for legal intake, and how flat, published AI-intake pricing compares.

Pricing verified September 3, 2026.

Pricing comparison

More calls. Less cost. Legal intake included.

Compare the estimated monthly cost of Smith.ai's human receptionist plans with Reflekt Legal's published flat-rate pricing.

How many calls do you receive each month?

Smith.ai estimated cost

$300/mo

Starter · includes up to 30 calls

Reflekt Legal monthly cost

Free

Free Solo · includes up to 30 calls

You save

$300/mo

100% less with Reflekt Legal

Reflekt Legal plans

Free Solo

Free

Up to 30 calls/mo

Base

$500/mo

250 calls/mo · $2/call over

Growth

$1,000/mo

500 calls/mo, phone payments · $2/call over

Enterprise

Custom

High volume, AI outbound calling

Included with Reflekt

Full case-specific intake on every call

CRM sync to Filevine, Lead Docket, Clio, MyCase and more

No call-length pricing penalty

Volume discounts available at higher volumes

Smith.ai prices as published and verified September 3, 2026. Estimates use the lowest applicable published Smith.ai plan, including overage where needed.

See full Reflekt Legal pricing

Price list

What Smith.ai publishes

Smith.ai sells 2 product lines with separate price lists.

Smith.ai Human Virtual Receptionist · Billed per call
Plan	Calls included	Price
Starter	30 calls Overage: $11.50/call	$300/mo
Basic	90 calls Overage: $10.50/call	$810/mo
Pro	300 calls Overage: $8.50/call	$2,100/mo
Enterprise	Custom Overage: Custom	Quote

Smith.ai

Human Virtual Receptionist · Billed per call

Starter

$300/mo

30 calls

Overage: $11.50/call

Basic

$810/mo

90 calls

Overage: $10.50/call

Pro

$2,100/mo

300 calls

Overage: $8.50/call

Enterprise

Quote

Custom

Overage: Custom

Prices as published by Smith.ai. Verified September 3, 2026.

Smith.ai AI Receptionist · Billed per call
Plan	Calls included	Price
Free	25 calls Per-call rate: $3.00/call after 25	$0/mo
Pro	75 / 150 / 300 calls Per-call rate: $1.67–$2.00/call	$150 / $270 / $501
Enterprise	300 / 500 / 1,000+ calls Per-call rate: $1.60–$1.67/call	$500 / $800 / Custom

Smith.ai

AI Receptionist · Billed per call

Free

$0/mo

25 calls

Per-call rate: $3.00/call after 25

Pro

$150 / $270 / $501

75 / 150 / 300 calls

Per-call rate: $1.67–$2.00/call

Enterprise

$500 / $800 / Custom

300 / 500 / 1,000+ calls

Per-call rate: $1.60–$1.67/call

Both lines are month-to-month with no setup fee. Extended intake, appointment booking, recording and extra CRM syncs are billed per call on top, roughly $3.75 per call for a typical legal stack.

Cost at real call volume

What it costs at real volume.

The same monthly call volume priced on Reflekt Legal and on Smith.ai, for a solo practice and for a growing firm.

Scenario

Reflekt Legal

Flat monthly

Smith.ai

per call

Solo / small firm

60 calls/month at a 4-minute average (240 billable minutes).

$500/mo

Base plan. Flat monthly price, call length never changes the cost

$150/mo AI · ~$645/mo human

AI Pro (75 calls). Human Starter (30 calls) plus 30 overage calls at $11.50, or Basic at $810. Intake add-ons billed per call on top

Growing firm

250 calls/month at a 4.5-minute average (~1,125 billable minutes).

$500/mo

Base plan. Flat monthly price, call length never changes the cost

~$500/mo AI · $2,100/mo human

AI Enterprise 300, with live-agent escalation billed separately. Human Pro is ~$3,040 with standard intake add-ons

Solo / small firm

60 calls/month at a 4-minute average (240 billable minutes).

Reflekt Legal

$500/mo

Base plan. Flat monthly price, call length never changes the cost

Smith.ai

$150/mo AI · ~$645/mo human

AI Pro (75 calls). Human Starter (30 calls) plus 30 overage calls at $11.50, or Basic at $810. Intake add-ons billed per call on top

Growing firm

250 calls/month at a 4.5-minute average (~1,125 billable minutes).

Reflekt Legal

$500/mo

Base plan. Flat monthly price, call length never changes the cost

Smith.ai

~$500/mo AI · $2,100/mo human

AI Enterprise 300, with live-agent escalation billed separately. Human Pro is ~$3,040 with standard intake add-ons

Illustrative pricing based on the figures shown. Estimated Smith.ai totals may vary with call duration and overage.

Predictable pricing

Know what every intake costs.

One flat monthly plan. No surprise charges when calls run long.

Feature

Reflekt Legal

Flat monthly

Smith.ai

per call

Billing model

Flat monthly plan

Per call, both product lines

Entry price

Free (up to 30 calls); $500/mo Base

$0 AI / $300 human

Legal intake

Full case-specific intake included

5 questions included; extended intake $1.50/call

Additional CRM syncs

Included

$0.50/call each after the first

Staffing model

AI employees, unlimited concurrency

Receptionist seats, priced per call

Contract

Month-to-month

Billing model

Reflekt Legal

Flat monthly plan

Smith.ai

Per call, both product lines

Entry price

Reflekt Legal

Free (up to 30 calls); $500/mo Base

Smith.ai

$0 AI / $300 human

Legal intake

Reflekt Legal

Full case-specific intake included

Smith.ai

5 questions included; extended intake $1.50/call

Additional CRM syncs

Reflekt Legal

Included

Smith.ai

$0.50/call each after the first

Staffing model

Reflekt Legal

AI employees, unlimited concurrency

Smith.ai

Receptionist seats, priced per call

Contract

Reflekt Legal

Month-to-month

Smith.ai

Month-to-month

Find your fit

Which one fits the way your firm works?

Both can be a strong choice. The difference is how your firm handles calls and intake.

Smith.ai

Best for a simple, self-serve receptionist plan

Generalist call coverage

One vendor for several business lines, not just new-client intake.

Self-serve, published pricing

Varied, simple call mixes

If five qualifying questions covers it, the add-on stack never fires.

Best when

Your intake stays under five questions and you want to sign up without a sales call.

Reflekt Legal

Best for deep intake at a flat price

Predictable monthly pricing

Full qualification is the default, with no per-call add-on stack for longer scripts.

Intake inside your CRM

Create matters and populate fields in Filevine, Lead Docket, Clio, or MyCase.

Consistent qualification

Every call follows the same logic, at any volume, on every shift.

Best when

Your intake script runs past five questions and needs to land as structured data.

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FAQ

Pricing questions, answered

How much does Smith.ai cost for a law firm?

Smith.ai's human virtual receptionist plans run from $300/month for 30 calls to $2,100/month for 300 calls, with overage from $8.50 to $11.50 per call. Its AI receptionist runs from free for 25 calls to $500/month for 300 calls. Legal-specific intake features like extended intake and appointment booking are billed per call on top.

Is Smith.ai priced per call or per minute?

Per call, on both product lines. A two-minute call and a twenty-minute call cost the same, which favors firms with long intake conversations.

Does Smith.ai charge extra for legal intake?

Smith.ai's per-call rate includes five short intake questions. Extended intake is $1.50 per call, custom questions $0.25 each, appointment booking $1.50 per call, and each CRM integration after the first is $0.50 per call.

How does Reflekt Legal price intake by comparison?

Reflekt Legal bills a flat monthly plan: Free for up to 30 calls, $500/mo for 250 calls (Base), $1,000/mo for 500 calls (Growth), and custom for Enterprise. Full case-specific intake and CRM sync are included, so a long intake call costs the same as a short one. Calls beyond your plan are $2 each, and volume discounts apply at higher volumes.

Sources, verified September 3, 2026

Smith.ai receptionist pricing Smith.ai AI receptionist pricing

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